AVAILABILITY

The possibility of buying one of our products in our online store is subject to the availability of the product you want. If there is any incident regarding the stock of the requested product / products or difficulties arise in its supply, we will contact you to provide you with information about products equivalent in value and quality, and in case this solution does not interest you, We will refund any amount you have paid in advance.

PROCESSING OF THE ORDER

If you have complied with what is specified in the preceding paragraphs, we will proceed to process your order, but you should know that we will not be able to process your order in the following cases:

• That we have not been able to obtain payment confirmation.
• That the item is out of stock or that we withdraw it from the sale due to problems in the quality control standards.
• In case of shipping restrictions.

In addition, we reserve this right to do so unilaterally, but you should know that we will do everything possible to process all your orders.

PAYMENT METHODS

CREDIT AND DEBIT CARDS

We accept VISA, VISA Electron, MasterCard, American Express.

All credit / debit card transactions on this site are processed using Datacash, a secure online payment gateway that encrypts your card details in a secure host environment, after verifying that the card is adhered to the CES system, the system will contact the bank that has issued it for the buyer to authorise the purchase, when the bank confirms the authenticity, the charge will be made on the card, otherwise, the order will be canceled.

To ensure that your shopping experience is safe and easy, KeKai uses Secure Socket Layer (SSL) technology, which prevents unauthorised access to card details.

SHIPPING

Check our shipping policy here.

Delivery

We try to deliver our products within 48/72 hours after they leave our warehouses. These delivery times serve only as a guide and are estimates. Each of our shipments has two delivery attempts at the address provided by the client, in case it cannot be delivered on the first attempt, the transport agency will contact you to arrange another delivery. If this is not met again, the costs of a third delivery attempt will be borne by the recipient and at the standard shipping price. The form of payment of these additional shipping costs will be cash on delivery to receive your products.

If the delivery is delayed by any event beyond our control, we will contact you to notify you of the incident and try to resolve it.

DELIVERY SPECIAL CAMPAIGNS AND HOLIDAYS

The deadlines set above are not valid for special campaigns. In case you make your purchase within one of our promotional campaigns, you must read the delivery conditions that appear on the banner.

RETURNS AND EXCHANGES

Returning an item in KeKai is very simple. If when you receive your product you want to return it, you have 14 days from receipt to do so. You will be refunded the product money in the same way that you made the payment

Before returning your products there is something you should know, as they are swimwear, only those garments that are in perfect condition, properly labeled and packaged with the original packaging, can be returned, provided that the hygienic sticker has no signs of having been removed and have all KeKai labels attached as these items are considered part of the product.

Put the garment to return in a larger envelope or reuse the original packaging so that it is not damaged during shipping. Returns that do not meet these requirements will not be accepted and will be returned to you by cash on delivery.

You can request the return of your garment by sending an email to returns@kekaikids.com indicating in the subject RETURN.

The return costs are borne by the customer. The cost of the same will be communicated to you via email and will be deducted from the amount of the return of the garment.

Once we have received your package, you must wait between 2 and 3 business days for your return to be processed in our warehouse, and then between 5 and 10 business days for your bank to post the refund to your account. From Kekai we will send you an email when our team has processed your refund so you know it is on the way.

EXCHANGES

You can change their items in size, model, color, but to do so you must manage a return (RETURNS) and make a new online purchase.

DEFECTIVE PRODUCTS

Products are classified as defective only in case you receive them damaged. Items that are damaged as a result of normal wear and tear are not considered defective.

If your item is defective when you receive it, you can return it for a refund. Simply request your return by sending an email to info@kekaikids.com and send us the defective products within 30 days from the date you received them.